Shipping & Returns
Thank you for shopping at Anthony Juliano. We strive to provide you with the best online book-buying experience and want to ensure that you are familiar with our shipping policy. Please take a moment to review the following information regarding our shipping methods, processing times, and delivery options.
1. Shipping Methods:
We currently offer the following shipping methods for domestic and international orders:
- Standard Shipping: Our standard shipping option is available for both domestic and international orders. Delivery times may vary depending on your location and customs clearance procedures.
- Expedited Shipping: For customers who prefer faster delivery, we offer an expedited shipping option. This option is available for domestic orders only and ensures faster transit times. Additional charges may apply.
2. Processing Time:
We strive to process and ship all orders as quickly as possible. After your order has been successfully placed and payment has been verified, we typically process and ship orders within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
3. Delivery Time:
The delivery time for your order will depend on the shipping method selected and your location. Estimated delivery times are provided at the time of checkout based on the shipping option you choose. Please note that these delivery times are estimates and may be subject to delays beyond our control, such as customs clearance or unforeseen transportation issues.
4. Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment through the carrier's website.
5. International Shipping:
For international orders, please be aware that additional customs fees, duties, and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. We recommend contacting your local customs office for more information on these charges before placing an order.
6. Undeliverable Packages:
In the event that a package is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, we will contact you to arrange for reshipment. Additional shipping fees may apply in such cases.
7. Lost or Damaged Packages:
While we take great care in packaging and ensuring the safe delivery of your order, we understand that unforeseen circumstances may occur. If your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will work with you to resolve the issue and initiate any necessary claims or reshipments.
8. Shipping Restrictions:
Some items, such as large or heavy books, may have specific shipping restrictions. These restrictions will be clearly stated on the product page. If you have any questions or concerns regarding shipping restrictions, please reach out to our customer support team.
Please note that this shipping policy is subject to change without prior notice. The most up-to-date version of our policy will always be available on our website.
If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer support team. We are here to help and ensure your shopping experience is a pleasant one.
Thank you for choosing Anthony Juliano! Happy reading!
Return & Exchange Policy
Returns and Exchange Policy
At Anthony Juliano, we want you to be completely satisfied with your purchase. We understand that sometimes a return or exchange may be necessary. Please take a moment to review our returns and exchange policy to familiarize yourself with the guidelines and procedures.
1. Eligibility for Returns and Exchanges:
We accept returns and exchanges under the following conditions:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order. We will arrange for a replacement or refund, including any applicable shipping fees.
- Incorrect Item Received: If you receive an item that is different from what you ordered, please contact us within 3 days of receiving the order. We will make arrangements for the correct item to be shipped to you, and we will cover any additional shipping costs.
- Unwanted or Changed Your Mind: If you simply change your mind or decide that you no longer want the item you purchased, you may be eligible for a return or exchange within 3 days. In such cases, the item must be unused, in its original packaging, and in resellable condition. Please note that the customer will be responsible for the return shipping fees in these instances.
2. Return and Exchange Process:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team: Notify our customer support team by email within the specified timeframe, explaining the reason for your return or exchange. Our team will provide you with further instructions and a return merchandise authorization (RMA) number, if applicable.
- Prepare the item for return: Ensure that the item is securely packaged in its original packaging or a suitable alternative. Include all original accessories, tags, and documentation.
- Shipping the item: Ship the item back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return or exchange is due to a damaged, defective, or incorrect item.
- Processing the return or exchange: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund or process an exchange as per your request.
Refunds will be issued using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or credit card provider.
4. Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons, such as e-books, digital downloads, and perishable goods. Additionally, items that have been personalized or customized according to your specifications are also non-returnable, unless they are damaged or defective.
5. Customer Support:
If you have any questions or need assistance with your return or exchange, please contact our customer support team. We are here to help and ensure a smooth and satisfactory resolution.
Please note that this returns and exchange policy is subject to change without prior notice. The most up-to-date version of our policy will always be available on our website.
Thank you for choosing Anthony Juliano. We appreciate your business and look forward to serving you. Happy reading!